We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. Through SSL, your credit card information is shared between Shopify and our payment services provider, PayPal. SewJewel does not have access to your credit card information. The only personal information that SewJewel receives is your order information, which includes your name, shipping address, billing address and email. See Shopify Privacy Policies.
PAYMENTS: We accept PayPal and all major credit/debit cards. See PayPal Privacy Policies.
If you encounter a problem of any kind, please email us right away with the details of the issue and we will solve the problem so that you get a product that you love or your money back.
Within 30 days of receiving the item, you can exchange or return an item with your order receipt for the full purchase price (excluding shipping).
*Sorry, we cannot accept returns on CUT patterns. However, if we made the mistake (such as shipped you the wrong pattern), please contact us right away so we can correct our mistake and make it right.
It is the customer's duty to pay for return shipping should you need to return/exchange an item.
Please email us with the details and we will tell you where to send the item for a refund.