Thank you for shopping at SewJewel. If you have any questions not covered here, please contact us.
Recheck your information carefully: Please make certain the billing address you provide matches the billing address for the credit card you are using to place your order – we cannot process your payment if the address does not match. Also, be certain that the shipping address is complete – including any suite or apartment information.
Be sure to check the email account you used when placing your order. Your receipt, as well as any questions or problems with your order and status changes, will be sent to this address. Please check it for typographical errors. If using a SpamAssassin or other spam-blocking software, please be sure to add email@example.com to your safe address or safe senders list.
Cancellations: Orders may be canceled within 24 hours of sending your payment/order. FULL Refunds will be given on canceled orders that are canceled within 24 hours of purchase only. You must email us your cancellation request including your order number and full name to firstname.lastname@example.org or via our contact form – please make the subject line “Cancellation of Order”. You will receive a confirmation email.
Security and Shopping
We use a secure shopping cart via Shopify for your protection and ease of shopping. You can add as many items as you like to your cart. Then “Checkout” once your order is complete. First-time customers will have to enter information and may choose to set up a password, but once you’ve registered with us, you can log in at any time to check the status of your order as well as place additional orders with minimal typing. Tracking numbers and other information will be available as soon as your order ships. Be sure to check it if you have any questions before you contact us. Registered customers may receive very occasional emails from us – We generally send notices when adding lots of new items, having a special sale, etc. Our customer list will not be shared with anyone else and we promise such announcements will be at a minimum.
For your security and protection please do not email credit card or other personal information! Use our cart only or contact us for a link to a secure message area only we can access.
All orders are checked via Fraud Prevention and we reserve the right to ask for additional verification or decline orders which fail our fraud division’s screening. Fraudulent orders are reported to the FBI Internet Crime Center for their investigation and prosecution.
Payments & Payment Information
All credit card charges will appear on your statement as “SewJewel”, “sewjewel.com” or similar. We only accept payments through Shopify via Stripe or Paypal.
You can pay with Visa, Mastercard, Discover; American Express, or any form of payment at is acceptable by PayPal or Stripe. Not all payment methods are accepted due to that provider’s regulations.
Select your payment preference in the shopping cart. See International Orders if you are outside the US. We ONLY ship to the billing address of the credit card and verify all addresses to protect against possible fraud and our customers against stolen credit cards or accounts. For fastest service, please make sure you use the correct address when you order.
WE DO NOT ACCEPT PAYMENT THRU THE MAIL.
Other Questions? Please contact us.